Your privacy and personal information, explained

Clear information practices

We set out clearly how personal information is handled. If you need clarification or have a question, please reach us at [email protected]

Purposes for using information

Information helps us deliver the service, make the platform easier to use, and meet our applicable legal responsibilities.

Ways to control your information

At any time, you may ask to review, update, or remove your personal information.

Keeping information secure

We use technical and organisational safeguards to protect information, but no internet-connected system can be guaranteed completely risk-free.

1. Data and information we obtain

When required, we gather technical details and information about how you use the service, such as your IP address, device, browser, and any details you voluntarily submit.

2. Grounds for processing

The applicable basis may be your consent, Lorn Creditvale’s legitimate interest, or the fulfilment of a legal requirement, depending on the situation.

3. When information is disclosed

Subject to applicable law, information may be disclosed to partners, providers supporting our services, and authorised public bodies when the relevant requirements are met.

4. Cookies and related technologies

Cookies and related technologies help the platform operate and provide usage analytics. Browser controls allow you to manage or disable these technologies.

5. How long data is kept

We keep personal information only for the time needed for the purposes described, and never beyond the period allowed by applicable law.

6. Transfers beyond Nigeria

If information must be sent outside Nigeria, we use appropriate protections and security controls to help preserve its confidentiality and integrity.

7. External service links

Third-party links may take you to services outside our operation and control, so we cannot accept responsibility for their content or data-handling practices.

8. Changes to this notice

This notice may be revised when changes in law, technology, or our operations make an update appropriate.

Your rights over personal data

You can ask to access, correct, erase, or limit the use of your information. You may also request portability, revoke consent where applicable, and submit a complaint.